Salesforce Features
Winter '07 Service and Support
Salesforce Console
Create Your Desktop for The Business Web™
- Dramatically streamline the user experience
- See more information in a single view
- Increase productivity for power users
Imagine how productive your teams would be if they had single-click access to everything they needed to do their jobs. With the new Salesforce Console in Winter ’07, users can have a customized Salesforce desktop that consolidates information in one spot and allows them to swiftly complete their task with the fewest clicks and minimal screen refresh. In the spirit of the familiar, user-friendly Salesforce interface, the Salesforce Console is a highly optimized, AJAX-based Web desktop that provides an even better user experience for teams in support, sales, telemarketing, and other departments.
This feature is available in Professional, Enterprise and Unlimited Editions.
Multilingual Solutions
A Knowledge Base for the Global Enterprise
- Increase efficiency in authoring solutions in different languages
- Automatically notify knowledge managers when translated solutions are out of date
- Allow customers and employees to easily find solutions in their language
Maintaining your global knowledge base has never easier with Winter ’07. With new multilingual solutions, you can manage your library of solutions in different languages and automate the process to ensure translated solutions are up to date.
This feature is available in Professional, Enterprise, and Unlimited Editions.
Call Center Edition
Integrated Telephony for The Business Web™
- Unlimited portability: Turn any computer into a call center desktop
- Unlimited flexibility: Set up call centers for sales, marketing, service, or other functions
- Unlimited productivity: Connect agents to customers with a click
With Winter ’07, salesforce.com brings telephony to The Business Web. The on-demand success enjoyed by your field sales and marketing organizations is now within the reach of your customer service agents and telesales reps. With new computer-telephony integration (CTI) capabilities, you can directly integrate your telephone network into Salesforce and access it entirely through the familiar, browser-based Salesforce interface. With the combined power of CTI and the new Salesforce Console, salesforce.com delivers unlimited productivity to your call centers.