New Administrator

Find resources to help guide your organization towards CRM success.

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1. Salesforce Overview

• Demo Center
• Setting Your Sights on CRM Success

• Salesforce CRM Implementation Map
• Sales Process Map
• Support Process Map

2. Getting Started with Salesforce

• Free Recorded Training
• Live Best Practice Workshop (Monday 11 PST)
  

• Importing Your Contacts
• Desktop Integration (Outlook, Excel)

3. Top Rated Resources

• What is CRM?
• Profile of an Ideal Admin
• What's Your Job Like?

• Ten Common CRM Mistakes
• Preparing for Success
• Sticks and Carrots to Improve Adoption

3. Other Recommendations

• Popular Best Practices
• Dreamforce Presentations

• IdeaExchange Ideas
• AppExchange Apps