Support Executive

Get up and running in a matter of weeks with a call center application that is loved by agents and a customer self-service application— powered by Web 2.0—that generates new levels of customer loyalty.

1. Service and Support Overview

• Product Introduction
• Demo Center (Support Executive)

• Service and Support Process Map

2. Getting Started with Salesforce

• Free Recorded Training
• Live Best Practice Workshop (Thursdays at 11 PST)

• Importing Your Contacts
• Desktop Integration (Outlook, Excel)

3. Other Resources for Support Organizations

• Popular Best Practices
• Dreamforce Presentations
• Feature Detail Pages

• IdeaExchange Ideas
• AppExchange Apps