Are You Ready For An AI Audit?
Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
When it comes to choosing an LLM, there are two paths to take: open-source or not. We explore the benefits of going with an open-source LLM.
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift.
With inflation sticking around, our first-quarter retail data shows shoppers acting like it’s 2023.
Big data came with big promises left largely unfulfilled. But advancements in AI and AI-era data platforms may be the key to finally unlocking its value.
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Perfect your sales calls using these sought-after tips from sales experts.
These takeaways will help you streamline your rollout of Einstein Copilot, our new conversational AI assistant for CRM.
The best way to make sure your AI implementation is strategic and effective is to have clear business goals, and to ask the right questions.
They’re global and super tech savvy. But that’s not all. We spoke with two leading researchers about the nuances of connecting with this new generation.
How to take generative AI prompts to the next level with retrieval augmented generation, or RAG.
What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.
Stay ahead in the game with the latest cutting-edge trends and expert tips, where innovation meets customer satisfaction.
See All StoriesTurn customer interactions into insights that help your business improve with service intelligence.
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
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