Salesforce Ideas

How Do I Manage Duplicate Ideas?

Managing duplicate ideas can be tricky but it is an important part of improving the experience.

Three Ways to Catch Duplicate Ideas

  • Suggested Duplicates - Catch duplicates before they are submitted.
  • Report Duplicates - Enlist the community to help you identify duplicates.
  • Merge Ideas - Clean up duplicates while retaining the original ideas for reference and reporting integrity.


Other Best Practices

  • Create a sidebar promo to remind users to “Please Search Before You Submit New Ideas.”
  • Stay on top of your recent ideas and weed out dups before they gain momentum.
  • Let your users know if they write DUPLICATE into the comment section of an Idea, you'll investigate and merge the ideas if need be.

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