Salesforce Ideas

How is Salesforce Ideas Priced?

Depending on how you are planning on using Salesforce Ideas, your community might be a mixture of several different types of users. Here are three examples.   

Example 1: Share Sales Advice and Best Practices
If your sales team is already using Salesforce CRM (Professional, Enterprise, or Unlimited), Salesforce Ideas is included. All you have to do is add the Ideas tab to their view and you're off and running.

Example 2: Company Wide Community to Drive Innovation
Many companies want to create communities which are accessible to all their employees, across all departments. It might be that you already have some CRM users who have access to Ideas. For all your other employees you can add Ideas Only Users which are $5 per month. This license includes the home tab, the ideas tab, 3 custom tabs for things like Ideas in Action, reports, and dashboards.

Example 3: Customer Communities to Capture Feedback and Manage Discussions
Lots of companies want to use Salesforce Ideas to create customer communities similar to Dell Ideastorm or MyStarbucks Idea. The community might be used to capture feedback, or it might be a place for customers to post questions and form discussions.

With these types of communities a named user model isn't always appropriate, so we offer a login based licensing model which is similar to a cell phone plan. There are a number of different plans to choose from ranging from 250 logins a month, all the way up to 5 million logins, which for all intensive purposes is unlimited.

Because usage is largely based on how you plan on marketing your community, we will need to take our best guess at the number of logins you'll need. You might be able to use a comparable web property as your baseline, or you can use a formula like this. Say a Supermarket Chain has 1 million customers. A good marketing campaign (email, direct mail, online promos) might yield a 0.5% to 2% response rate. Therefore you might need 5-20k logins a month. With that estimate in hand you can start to pick the plan that makes sense. In this case a company might choose to start with the 6k login plan, knowing they can upgrade to a larger plan down the road if the project is wildly successful. Alternatively they might start with the 15k plan because as you go with the bigger bucket you get a bigger discount. It's a lot to take in, so your best bet is to talk to your Account Executive and they will work with you to find a plan that makes sense for your organization.

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Also see…
What Does Salesforce Ideas Look Like for CRM, Platform, and Portal Users?
How Many People Does it Take to Moderate and Manage an Ideas Community?
What Should We Expect? Typical Traffic Patterns

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