Salesforce Industry Solutions - Health Care

• Salesforce CRM Ideas for Health Care

  Elay Cohen Dec 7, 2008

  I read an article in the New York Times written by Janet Rae-Dupree called "Teamwork, the True Mother of Invention."  The article starts with a Japanese proverb:  "None of us is as smart as all of us."

  The article talks about non-competitive ways across company and organization lines to share ideas and solve problems. A health care example is cited showing how an innovation arm of Kaiser Permanente involving 767 nurses and 36 hospitals together identified areas of improvement  such as care coordinations, patient communications, and medication administration.   The group think at Kaiser drove innovation to be accomplished in less than a year rather than 2 years. The full report published by Kaiser can be accessed by clicking here.

  This story got me thinking. The Salesforce CRM Ideas product is perfectly suited to drive similar "group think" innovation for you.  You can enable public or private communities to collect ideas and change your business.  If you're a health care payer or health care services firm, you can use Salesforce CRM Ideas product to collect feedback from doctors, nurses, employees, and members.

  Here are some steps to help you get started:

  1.  Identify an area of innovation that you need to address
  2.  Identify a target community of participants
  3.  Define innovation categories that make sense
  4.  Identify a community moderator or moderators
  5.  Enable the Salesforce CRM Ideas portal (one click, seriously)
  6.  Watch innovation happen in front of your eyes and track ideas
  7.  Take action and change your business forever

  If you'd like to get started and build your own salesforce CRM ideas portals like Dell, Starbucks and Harrah's you can get started by visiting the Salesforce CRM Ideas getting started guide. Click here to get started.

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• Welcome to the Industry Solutions Blog

  Elay Cohen Oct 13, 2008

  I'm excited to launch the Salesforce Industries Solutions blog.  The mission of this blog is to share best practices, tools, customer stories, and trends for a number of verticals.

   
  We'll be focusing on a variety of industries like: high tech hardware, high tech software, consumer goods, banking, insurance, commercial markets, telco, media, and more. If you're interested to learn how companies just like you are using Salesforce to be more productive and drive more revenues then subscribe to this blog.

  Reply to this email with comments, questions, and requests.

  For a full listing of trials, white papers, videos and more by vertical, click here.

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