Salesforce Mobile Blog

Salesforce Mobile Blog

Salesforce Mobile Blog - December 2008

  • Salesforce Mobile for iPhone client v2.0.1 is available on App Store!

    Pierpaolo Bergamo Dec 30, 2008

    What are the fixes in iPhone v2.0.1?

    • Person Accounts and Custom Boolean Fields - With Person Accounts enabled, the user could not create a regular Account when custom Boolean field was defined in the Contacts object. The latest version provides the expected behavior.


    Where do I go to learn more?

    To learn how to set up and use the new features, see the "Mobile Enhancements" chapter of the Winter '09 Release Notes.

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  • BlackBerry client v11.0.2 is available for download!

    Pierpaolo Bergamo Dec 11, 2008

    What are the improvements in BlackBerry v11.0.2?

    Visualforce Mobile Pages and Dashboards using Public MDS

    • Due to a specific configuration of the BlackBerry Enterprise Server, some customers received the following error: "Unable to authenticate. Please try again at a later time." This is not an error. It is due to a BES security policy that can be changed.
    • The latest version of the client uses the Public MDS (BIS), if available, so that the device is able to properly connect to the Visualforce Mobile pages and Dashboards.
    • The latest version also adds a menu item in the System Info page called Connection Settings. With that menu item, it is possible for the user to force a specific connection type for the browser (BIS, MDS or TCP) if it is available. The default setting is BIS.
    • Administrators can restrict or disable BIS and TCP. If they have been restricted or disabled, the BES administrator must set a security policy in order to display correctly the pages. Set Support HTTP Authentication to False, and set Support HTTP Cookie Storage to False.

    What are the fixes in BlackBerry v11.0.2?

    • Fresh Installation on the Bold - Due to a BlackBerry operating system problem, an installation performed on a device running BlackBerry OS v4.5 and OS 4.6 did not start the communication layer. The result was that the application could not communicate with the server. The problem was easily solved by rebooting the device. Version 11.0.2 works around the BlackBerry OS problem. Note that the problem manifested only during a brand new installation, not during an upgrade.
    • Dependent Required Fields on Creation - In situations where some values of a dependent picklist were deleted, the dependent picklist was not enforced during creation if it was set as required. The latest client fixes the problem.
    • Upgraded Client Version in the Console - After the upgrade from version 11.0.0 to v11.0.1, the mobile administration console still displayed the client version as 11.0.0 for that device. Version 11.0.2 fixes this issue.

    How do I get the new client for my Blackberry phone?

    • For users on v10.0.0, upgrade by opening the System Info page and selecting Upgrade from the menu.
    • All the users can download the new client by navigating to the following URL from a mobile device: http://mobile.salesforce.com/setup.

    Read the Salesforce Mobile User Guide for BlackBerry for more information about how to use the client application on BlackBerry smartphones.

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  • December Salesforce Mobile Events

    Joshua Schneyer Dec 2, 2008

    Featured Webinar

    Tuesday Dec 16th - Visualforce on your Mobile Device

    The Winter 09 release brought the ability to mobilize Visualforce tabs in the Salesforce Mobile BlackBerry Client (support for iPhone & Windows Mobile is coming soon).  Join us on this webinar as we build some great examples such as GPS Contact Manager & Web to Case.

    Regularly Scheduled Events

    Introductory Overview Webinars

    We'll cover all the basics of Salesforce Mobile including key customer examples and top field uses.  See live device demos with your use case examples.  Get the latest on supported devices and platforms and see what the Mobile Administration Console looks like.  We'll also have an open forum for questions and answers regarding your Mobile objectives.

    Occurs EVERY WEDNESDAY

    • 11:00 AM Pacific / 2:00 PM Eastern - 1hr.
    • Dial In:   United Sates  (866) 342-2541     International  +1 (706) 643-5414
    • Conference Code: 415-536-4564#
    • Web Session:  https://www1.gotomeeting.com/join/729118097

    Mobile Administrator Training Webinars

    This session is focused on how mobile administrators will actually configure, deploy & manage Salesforce Mobile.

    We'll cover best practices, system architecture, device & network requirements, building mobile configurations (data set criteria, mobile views & mobile layouts) and deploying users.

    This is a GREAT session for customers who would like to migrate from our legacy mobile console.

    Occurs 1ST & 3RD THURSDAYS

    • 11:00 AM Pacific / 2:00 PM Eastern - 1hr.
    • Dial In:   United Sates  (866) 342-2541     International  +1 (706) 643-5414
    • Conference Code: 086-610-2274#
    • Web Session:  https://www.gotomeeting.com/join/354466548

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