Salesforce Mobile Blog

Salesforce Mobile Blog

Salesforce Mobile Blog - April 2009

  • Salesforce Mobile for iPhone client v3.0.2 is available on App Store!

    Pierpaolo Bergamo Apr 20, 2009

    What are the fixes in iPhone v3.0.2?

    • New Multiday Event - When creating a new multi-day event in prior versions of the application, the record created on the server had a different date than the one the user entered in the mobile client. This is fixed in v3.0.2.
    • Dates Prior to 12/13/1932 - When records were created or edited, all date fields containing a date prior to 12/13/1932 were submitted to the server as 12/13/1932. The latest version works as expected. 

    How do I install it on my iPhone or iPod touch?

    • The new client is now available on App Store. Tap the App Store icon on your iPhone and search for Salesforce Mobile.

    Where do I go to learn more?

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  • Salesforce CRM Mobile for BlackBerry client v11.0.6 is available for download!

    Pierpaolo Bergamo Apr 10, 2009

    What are the fixes in BlackBerry v11.0.6?

    • Upgrade - When upgrading from v11.0.4 to v11.0.5, the tabs in the application are no longer shown. v11.0.6 provides the expected experience when upgrading from v10.0.0-11.0.4. Unfortunately exactly the same problem will happen when upgrading from v11.0.5 to v11.0.6.


    I don't see all the tabs I used to see! What should I do?

    • If you are running v11.0.5, upgrade to v11.0.6, then follow the next steps
    • If you are running v11.0.6, follow these steps
    1. Run the application.
    2. Open the menu, then select System Info.
    3. Open the menu, then select Deactivate User.
    4. When the login screen appears, enter your username and password to reactivate your account on the device.


    How do I get the new client for my BlackBerry phone?

    • You can download the application from BlackBerry App World! 
    • Users that have never installed the application before can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the standard URL, upgrade by navigating to this URL on your device instead:
      http://mobile.salesforce.com/console/loader/jadloader/WSFA/unknown/

      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Where do I go to learn more?

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  • Salesforce CRM Mobile for BlackBerry client v11.0.5 is available for download!

    Pierpaolo Bergamo Apr 9, 2009

    What are the fixes in BlackBerry v11.0.5?

    • New Icon! - This is the new icon of the application!
      Bb_new_icon
    • BlackBerry Storm Navigation - In the latest version of the client, the navigation on the Storm device has been improved. More touch screen functionality is now available. Landscape mode is now supported, as well.
    • BIS Connection and Visualforce Mobile/Dashboards/Web Tabs - In the previous version, the client used to default the web connection to BIS connection, even if BIS was available for the device but disabled by the BES administrator. The latest client properly sets the default connection to MDS (if available) or to TCP.
    • Improved Calendar View for Newer Devices - The navigation of the calendar view for events has been improved for Bold (BlackBerry 9000) and Javelin (BlackBerry 8900).

    How do I get the new client for my BlackBerry phone?

    • You can download the application from BlackBerry App World! 
    • Users that have never installed the application before can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the standard URL, upgrade by navigating to this URL on your device instead:
      http://mobile.salesforce.com/console/loader/jadloader/WSFA/unknown/

      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Where do I go to learn more?

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  • Mobile Lite: Use Mobile for free!

    Pierpaolo Bergamo Apr 7, 2009

    What is Mobile Lite?

    • Mobile Lite is a scaled-down version of Mobile now included with every Enterprise and Professional Edition subscription!
    • Enjoy instant, anywhere access to your Salesforce customer data on your favorite mobile device! Mobile Lite gives you read-only access to the most important objects, the ability to edit, create, and delete activities, and access to your dashboards.
    • Works on the iPhone, BlackBerry® and Windows Mobile® devices.

    Salesforce_mobile-lite_blackberry Salesforce_mobile-lite_iphone Salesforce_mobile-lite_winmo

    Mobile Lite offers:

    • Access to dashboards, accounts, contacts, opportunities, leads, cases, solutions, and assets
    • Activity management (tasks and events) so you can log calls and emails on the go

    Note: Not all the features are available on all the platforms


    How do I get started?

    It's easy! Follow these steps:

    • Ask your Salesforce administrator to enable Mobile Lite for your organization. It might already be enabled!
    • Download the Salesforce Mobile client to your smartphone, open the application, and enter your Salesforce username and password!


    You might receive the following message while activating:

    • "Your Salesforce user license is not set up for Mobile or Mobile Lite is not enabled. Please contact your Salesforce administrator"

    If you see the message, ask your Salesforce administrator to enable Mobile Lite.


    I am a user. How do I download the Salesforce Mobile client?

    • iPhone/iPod touch: Tap the App Store icon on your home screen and search for Salesforce Mobile. Install the app, open it, and enter your Salesforce username and password!
    • BlackBerry:
      • Visit the following URL from your smartphone: http://mobile.salesforce.com/setup. Click Yes when prompted to allow the connection to Salesforce Mobile. Open the app and enter your Salesforce username and password.
                OR
      • If you have BlackBerry App World on your smartphone, open it and search for Salesforce Mobile. Install the app. Click Yes when prompted to allow the connection to the Salesforce Mobile. Open the app and enter your Salesforce username and password.
    • Windows Mobile: Visit the following URL from your smartphone: http://mobile.salesforce.com/setup. Install the app, open it, then type your Salesforce username and password.


    I am a Salesforce Administrator. How do I enable Mobile Lite for the users in my organization?

    1. Click Setup | Mobile Administration | Mobile Settings
    2. Click Edit.
    3. Select the Enable Mobile Lite option.
    4. Click Save.

    Mobile_lite


    Where do I find more information?

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  • April Salesforce Mobile Events

    Joshua Schneyer Apr 7, 2009

    Featured Webinar

    Getting Started with Mobile Lite!

    We'll be hosting two free webinars this month to teach you all about Mobile Lite and show you just how easy it is to deploy for your organization.

    Just a few clicks and your team will be accessing Salesforce data from their BlackBerry smartphone devices and iPhones.  Best of all?  There’s practically ZERO EXTRA ADMIN WORK for you!

    Tuesday April 14th


    Tuesday April 28th


    Regularly Scheduled Events

    Introductory Overview Webinars

    We'll cover all the basics of Salesforce Mobile including key customer examples and top field uses.  See live device demos with your use case examples.  Get the latest on supported devices and platforms and see what the Mobile Administration Console looks like.  We'll also have an open forum for questions and answers regarding your Mobile objectives.

    Occurs EVERY WEDNESDAY

    • 11:00 AM Pacific / 2:00 PM Eastern - 1hr.
    • Dial In:   United Sates  (866) 342-2541     International  +1 (706) 643-5414
    • Conference Code: 415-536-4564#
    • Web Session:  https://www1.gotomeeting.com/join/729118097

    Mobile Administrator Training Webinars

    This session is focused on how mobile administrators will actually configure, deploy & manage Salesforce Mobile.

    We'll cover best practices, system architecture, device & network requirements, building mobile configurations (data set criteria, mobile views & mobile layouts) and deploying users.

    This is a GREAT session for customers who would like to migrate from our legacy mobile console.

    Occurs 1ST & 3RD THURSDAYS

    • 11:00 AM Pacific / 2:00 PM Eastern - 1hr.
    • Dial In:   United Sates  (866) 342-2541     International  +1 (706) 643-5414
    • Conference Code: 086-610-2274#
    • Web Session:  https://www.gotomeeting.com/join/354466548

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  • BlackBerry App World offers Salesforce Mobile

    Pierpaolo Bergamo Apr 1, 2009

    What is BlackBerry App World?

    • Research In Motion (RIM) has launched BlackBerry App World, the online catalog of BlackBerry apps, searchable and downloadable directly from the BlackBerry device.
    • Only BlackBerry smartphones with trackballs or SurePress™ touch screen will be able to access to App World.
    • To download the BlackBerry App World, please visit http://www.blackberry.com/appworld/download
    • This is the icon of the App World:

    Appworld


    How do I install Salesforce Mobile from App World?

    • Click on the App World on your BlackBerry.
    • Click on the Search icon.
    • Search for 'Salesforce Mobile'.
    • Install the app!

    Search


    Can I install/upgrade Salesforce Mobile via App World from now on?

    • Absolutely YES!


    What else?

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