Salesforce Mobile Blog

Salesforce Mobile Blog

Salesforce Mobile Blog - BlackBerry

  • Salesforce CRM Mobile v11.6.1 for BlackBerry is available for download

    Jason McDowall Oct 30, 2009

    What bug fixes are included in BlackBerry v11.6.1?

    This version (v11.6.1) includes several big fixes:

    • New Branding - We love the new cloud icon.
      Icon_salesforce_60x60_softHighlights_spaceBorder
    • Dashboards and other VF pages were not accessible: In the previous version, some users using the BIS to connect to the internet were not able to access Dashboards, the Help tab, or Visualforce pages.  This bug is fixed.
    • Reports tab was missing search bar: This functionality disappeared in v11.6. This bugs is fixed.
    • Products list views were slow to load: A change in v11.6 caused a performance problem when viewing lists of products.  This bug is fixed.
    • Case Comments were listed alphabetically: These historical comments should be listed by date/time by default.  This bug is fixed.
    • Wrong connection type displayed: The System Info screen was showing the device was connected to MDS or BES when BIS was selected.  This bug is fixed.
    • Custom TextArea fields were limited: The client was not allowing users to enter text to the full length of custom TextArea fields.  This bug is fixed.
    • Log-a-Call Logic changed: In v11.6, calls initiated from Salesforce Mobile where logged as having a duration of one hour (albeit this duration could be edited by the user in the log).  This fix captures an accurate duration, bringing it in line with other related improvements in 11.6.

    When is it available?
    Now!

    How do I install it on my BlackBerry?
    • All users can download the new client by navigating to the following URL from a mobile device: http://mobile.salesforce.com.
    • (Once approved by BlackBerry), you can also download the app from the BlackBerry AppWorld.
    • Users on v10.0.0 or greater can simply open the System Info page and select Upgrade from the menu.

    Where do I go to learn more?

    Read the Salesforce Mobile User Guide for BlackBerry for more information about how to use the client application on BlackBerry. 

    0 Comments | bookmark 1bookmark 2 Bookmark

  • Salesforce CRM Mobile v11.6 for BlackBerry is now available for download!

    Jason McDowall Oct 7, 2009

    Picture 11_s    Picture 12_s    Picture 10_s

    What’s New in BlackBerry v11.6?

    This version (v11.6) improves the general performance of the application and adds two important features: support for Content and greater data transport security.

    • Content: take your documents on the go! If you are using Content in Salesforce, you can preview presentations, sales literature and other documents, and send them to prospects from your BlackBerry.
    • Data security: data transfers have always been secured by AES 256 bit encryption.  And now the data transfers also use SSL, the industry standard protocol to initiate a secure connection.

    When is it available?
    Now!

    How do I install it on my BlackBerry?
    • All users can download the new client by navigating to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • (When available later this week), you can also download the app from the BlackBerry AppWorld.
    • Users on v10.0.0 or greater can simply open the System Info page and select Upgrade from the menu.

    Where do I go to learn more?

    Read the Salesforce Mobile User Guide for BlackBerry for more information about how to use the client application on BlackBerry. 

    0 Comments | bookmark 1bookmark 2 Bookmark

  • BlackBerry Summer '09 Release: client version 11.5 is available for download!

    Pierpaolo Bergamo Jul 10, 2009

    Summer '09 Release brings a new version of the Blackberry client: v11.5 

    What are the new features released with v11.5?

    • Related Lists: improved user experience puts related lists directly on the detail screen.
      Bb_related_list
    • Clone: create an exact copy of a record, and save your thumbs.
    • Faster Search: the performance while searching for remote records has been boosted dramatically.
    • Visualforce Mobile: enhanced support lets you add custom links from any record to web pages or custom Visualforce pages; includes a new JavaScript library for accessing GPS and other advanced functionality.

    What else?

    Salesforce Mobile for BlackBerry supports now new languages! Three new languages have been added to the already supported English and Japanese. The full list of supported languages is:

    • English
    • Japanese
    • Spanish
    • German
    • French

    How do I install it?

    • All users can download the new client by navigating to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • Users on v10.0.0 or greater can simply open the System Info page and select Upgrade from the menu.

    Where do I go to learn more?

    Read the Salesforce CRM Mobile User Guide for BlackBerry for more information about how to use the client application on BlackBerry smartphones.

    4 Comments | bookmark 1bookmark 2 Bookmark

  • New and easier link to download the Salesforce CRM Mobile client!

    Pierpaolo Bergamo Jun 4, 2009

    What is the new URL?

    The URL to download the client is now shorter and easier to type! This is the new URL: http://mobile.salesforce.com

    The clients that can be downloaded from here are:

    • the BlackBerry client, and
    • the Windows Mobile client.


    The iPhone client can be downloaded from App Store.


    What is the old URL? Is it still active?

    The old URL is http://mobile.salesforce.com/setup and it is still valid. Both the new and old one work.

    Note: the link to Legacy Mobile Console is now:     http://mobile.salesforce.com/axm/sso

    0 Comments | bookmark 1bookmark 2 Bookmark

  • Salesforce CRM Mobile for BlackBerry client v11.0.6 is available for download!

    Pierpaolo Bergamo Apr 10, 2009

    What are the fixes in BlackBerry v11.0.6?

    • Upgrade - When upgrading from v11.0.4 to v11.0.5, the tabs in the application are no longer shown. v11.0.6 provides the expected experience when upgrading from v10.0.0-11.0.4. Unfortunately exactly the same problem will happen when upgrading from v11.0.5 to v11.0.6.


    I don't see all the tabs I used to see! What should I do?

    • If you are running v11.0.5, upgrade to v11.0.6, then follow the next steps
    • If you are running v11.0.6, follow these steps
    1. Run the application.
    2. Open the menu, then select System Info.
    3. Open the menu, then select Deactivate User.
    4. When the login screen appears, enter your username and password to reactivate your account on the device.


    How do I get the new client for my BlackBerry phone?

    • You can download the application from BlackBerry App World! 
    • Users that have never installed the application before can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the standard URL, upgrade by navigating to this URL on your device instead:
      http://mobile.salesforce.com/console/loader/jadloader/WSFA/unknown/

      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Where do I go to learn more?

    5 Comments | bookmark 1bookmark 2 Bookmark

  • Salesforce CRM Mobile for BlackBerry client v11.0.5 is available for download!

    Pierpaolo Bergamo Apr 9, 2009

    What are the fixes in BlackBerry v11.0.5?

    • New Icon! - This is the new icon of the application!
      Bb_new_icon
    • BlackBerry Storm Navigation - In the latest version of the client, the navigation on the Storm device has been improved. More touch screen functionality is now available. Landscape mode is now supported, as well.
    • BIS Connection and Visualforce Mobile/Dashboards/Web Tabs - In the previous version, the client used to default the web connection to BIS connection, even if BIS was available for the device but disabled by the BES administrator. The latest client properly sets the default connection to MDS (if available) or to TCP.
    • Improved Calendar View for Newer Devices - The navigation of the calendar view for events has been improved for Bold (BlackBerry 9000) and Javelin (BlackBerry 8900).

    How do I get the new client for my BlackBerry phone?

    • You can download the application from BlackBerry App World! 
    • Users that have never installed the application before can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the standard URL, upgrade by navigating to this URL on your device instead:
      http://mobile.salesforce.com/console/loader/jadloader/WSFA/unknown/

      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Where do I go to learn more?

    0 Comments | bookmark 1bookmark 2 Bookmark

  • Mobile Lite: Use Mobile for free!

    Pierpaolo Bergamo Apr 7, 2009

    What is Mobile Lite?

    • Mobile Lite is a scaled-down version of Mobile now included with every Enterprise and Professional Edition subscription!
    • Enjoy instant, anywhere access to your Salesforce customer data on your favorite mobile device! Mobile Lite gives you read-only access to the most important objects, the ability to edit, create, and delete activities, and access to your dashboards.
    • Works on the iPhone, BlackBerry® and Windows Mobile® devices.

    Salesforce_mobile-lite_blackberry Salesforce_mobile-lite_iphone Salesforce_mobile-lite_winmo

    Mobile Lite offers:

    • Access to dashboards, accounts, contacts, opportunities, leads, cases, solutions, and assets
    • Activity management (tasks and events) so you can log calls and emails on the go

    Note: Not all the features are available on all the platforms


    How do I get started?

    It's easy! Follow these steps:

    • Ask your Salesforce administrator to enable Mobile Lite for your organization. It might already be enabled!
    • Download the Salesforce Mobile client to your smartphone, open the application, and enter your Salesforce username and password!


    You might receive the following message while activating:

    • "Your Salesforce user license is not set up for Mobile or Mobile Lite is not enabled. Please contact your Salesforce administrator"

    If you see the message, ask your Salesforce administrator to enable Mobile Lite.


    I am a user. How do I download the Salesforce Mobile client?

    • iPhone/iPod touch: Tap the App Store icon on your home screen and search for Salesforce Mobile. Install the app, open it, and enter your Salesforce username and password!
    • BlackBerry:
      • Visit the following URL from your smartphone: http://mobile.salesforce.com/setup. Click Yes when prompted to allow the connection to Salesforce Mobile. Open the app and enter your Salesforce username and password.
                OR
      • If you have BlackBerry App World on your smartphone, open it and search for Salesforce Mobile. Install the app. Click Yes when prompted to allow the connection to the Salesforce Mobile. Open the app and enter your Salesforce username and password.
    • Windows Mobile: Visit the following URL from your smartphone: http://mobile.salesforce.com/setup. Install the app, open it, then type your Salesforce username and password.


    I am a Salesforce Administrator. How do I enable Mobile Lite for the users in my organization?

    1. Click Setup | Mobile Administration | Mobile Settings
    2. Click Edit.
    3. Select the Enable Mobile Lite option.
    4. Click Save.

    Mobile_lite


    Where do I find more information?

    2 Comments | bookmark 1bookmark 2 Bookmark

  • BlackBerry App World offers Salesforce Mobile

    Pierpaolo Bergamo Apr 1, 2009

    What is BlackBerry App World?

    • Research In Motion (RIM) has launched BlackBerry App World, the online catalog of BlackBerry apps, searchable and downloadable directly from the BlackBerry device.
    • Only BlackBerry smartphones with trackballs or SurePress™ touch screen will be able to access to App World.
    • To download the BlackBerry App World, please visit http://www.blackberry.com/appworld/download
    • This is the icon of the App World:

    Appworld


    How do I install Salesforce Mobile from App World?

    • Click on the App World on your BlackBerry.
    • Click on the Search icon.
    • Search for 'Salesforce Mobile'.
    • Install the app!

    Search


    Can I install/upgrade Salesforce Mobile via App World from now on?

    • Absolutely YES!


    What else?

    1 Comments | bookmark 1bookmark 2 Bookmark

  • Salesforce CRM Mobile for BlackBerry client v11.0.4 is available for download!

    Pierpaolo Bergamo Mar 12, 2009

    What are the fixes in BlackBerry v11.0.4?

    • Populating Reference Fields - In specific conditions, the client previously did not show the list of records when editing a look-up (reference) field. Now the list of records displays correctly.
    • Importing Contacts and Other Data from BlackBerry Native Apps - After an unexpected shutdown of the application, the user could not import data from the BlackBerry Contact Manager and Calendar. The new version works as expected.
    • Importing Contacts with No Entry in the State Field - When importing a contact from the BlackBerry native application, if the contact had no entry in the State field, the record was imported without the ZIP code and country. In the latest version, ZIP code and country are imported correctly.
    • Filter and Hyphens - In the latest version of the client, a hyphen is treated like the beginning of a word, so if the user filters using the text 'EXAMPLE', the record name 'AN-EXAMPLE' will match.
    • Lockout and Passcode - Lockout screen previously did not work correctly in some situations where the administrator changed the timeout length after a low memory condition. The latest client works correctly.
    • 'Resource Not Found' Error - Older versions of the BlackBerry operating systems (v4.1 and older) have a limitation in terms of the number of strings that can be used by each application. v11.0.4 works around this limitation so that the 'Resource Not Found' error message no longer displays.

    How do I get the new client for my BlackBerry phone?

    • Users that have never installed the application before can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the standard URL. Please use this URL on your device instead:
      http://mobile.salesforce.com/console/loader/jadloader/WSFA/unknown/

      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Where do I go to learn more?

    4 Comments | bookmark 1bookmark 2 Bookmark

  • Salesforce CRM Mobile for BlackBerry client v11.0.3 is available for download!

    Pierpaolo Bergamo Feb 4, 2009

    What are the fixes in BlackBerry v11.0.3?

    • Edit and Mandatory Fields - The client used to submit mandatory fields even when unchanged. This could potentially result in truncation of some data. The latest version of the client submits only the changed fields.
    • New Activities and Name Field - When creating a new activity from the Open Activities or Activity History relates lists, the Name field was not automatically populated in the new record. The latest version fixes this problem.
    • Exporting Contacts to the Native Contact Application - An empty contact record was exported from Salesforce CRM Mobile to the device's native Contact application even when all the required fields were not populated. v11.0.3 does not export the contact record in such cases.
    • Case History and Missing Fields - Old Value and New Value fields were not displayed in Case History. The client now shows the fields correctly.

    How do I get the new client for my Blackberry phone?

    • For users that have never installed the application before, they can navigate to the following URL from a mobile device: http://mobile.salesforce.com/setup.
    • For users on v10.0.0 or greater, upgrade by opening the System Info page and selecting Upgrade from the menu (or use the URL http://mobile.salesforce.com/setup).
    • For users on v9 or older, do not use the usual URL. Please use this URL on your device instead:
       http://mobile.salesforce.com/console/loader/
      Client versions 9.0 and earlier do not support the new upgrade process. It is necessary to download the 'legacy' loader that uninstalls the older version for the application. This does not impact users that have the application installed via BES Push or self-hosted binaries (JAD package).

    Read the Salesforce Mobile User Guide for BlackBerry for more information about how to use the client application on BlackBerry smartphones.

    0 Comments | bookmark 1bookmark 2 Bookmark
    • Next »