Service and Support Blog
Service and Support Blog - May 2009
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Developing With Service & Support: A Quick Start Wiki
May 7, 2009Salesforce.com Developer Evangelist Ryan Marples has put together an excellent set of materials: a quick start for developing with Service & Support!
You can find this quick start at this Wiki page:
Making the Most of the Real-time Service Cloud
The quick start wiki for CSS is kind of like this blog on crack. It goes into great technical depth on numerous topics that will be of interest to developers for support organizations. Broadly speaking, it's divided into three parts:
Processing incoming cases gives examples of Apex Code and Visualforce that you can use to enhance how you take cases from your customers and the workflow you run afterwards.
Integrating data with other systems contains sample code for using Apex web services and callouts to integrate your support application with other systems.
Enhancing agent workflow details how you can use Visualforce to enhance your agent experience and productivity.
This new quick start wiki page is an incredible resource for any Service & Support developer -- I'd strongly recommend you have a look at it.
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