Service and Support Blog
Service and Support Blog - Polls
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Your vote on Service Executive sessions for Dreamforce
Apr 23, 2007Dreamforce is right around the corner, and we are in the midst of planning the Service Executive sessions. This year, based on feedback, we're having 2 tracks for Service and Support... beginner/intermediate for Level I, and expert for Level 2.
I'd like to get the communities opinion on this first draft of sessions I've thought of. Which sessions are you excited about? Any that you think are a waste of time?
Service and Support Level I
Keynote: Customer Service in the Blogging Age
The rules of customer service are evolving. Individual customers have more power than ever before. With the increasing popularity of blogs, Web 2.0 sites, and online communities, every voice is now heard and individuals are more connected than ever before. And that means your company’s brand can be destroyed with a single click. At the front lines of the battle for customer loyalty, your service and support department must constantly innovate in order to stay ahead of customers’ ever-increasing expectations. How are the most innovative companies responding to this?
Service and Support for Dummies
Just starting out with Salesforce Service and Support? Want to know the killer feature that most users overlook? Join our Salesforce Service and Support experts as they give you a guided tour of Salesforce Service and Support. Learn about the must-use features of Salesforce Service and Support and how to set up your dream agent desktop.
Transforming call center agents into heroes
Your call center agents are in the front lines of the customer experience. How can you use Salesforce Service and Support to turn them into brand champions? Talk to successful Salesforce Service and Support customers about how they've used Salesforce Service and Support to delight their customers. Learn how they've turn every customer into a fan.
CTI: Ringing in Customer Loyalty
Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support application to their telephony system: customer information instantaneously delivered to them, automatic logging, faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service and Support, CTI is now a snap. Hear from our telephony partners and our customers on how they've integrated their telephony system and the benefits they've received.
Community-based Service and Support
At this very second, your customers are going to online forums, talking about issues with your products/services, and getting help from other customers. What do you do? Do you ignore it? Participate in those forums? Open up your own? Join us as we talk about companies who've successfully recruited their online communities.
AppSpace for Customer Support
Elevate the self-service experience with AppSpace, the next generation customer portal. In this session, learn how AppSpace delivers a unique online experience for finding answers quickly, resolving issues online from start to finish, and connecting with other customers through online communities.
How Salesforce uses Salesforce Service and Support
Ever wonder how salesforce.com uses Salesforce Service and Support? Join our premier support managers as they share their top 5 tips on how they use our own app to deliver customer success.
Small Business, Big Footprint
As a small business, you pride yourself on great, personalized service. So why are you still using Excel spreadsheets or sticky notes to manage customer service? Join our panel of successful small and medium-sized businesses as they talk about how they've used Salesforce Service and Support to deliver white-glove customer service.
Best Practices for Measuring Critical Support Metrics
What are the key indicators that define the success of your service organization? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.
Service and Support Level II
Appspace, yourspace, myspace
AppSpace is revolutionizing how your entire company interacts with your customers. Now, any department within your company, whether it is Sales, Service, Finance, HR, Accounting, can create online spaces to collaborate with your customers. Join our customers as they discuss how they've set up AppSpace for their customers.
Service and Support Roadmap
What does the future hold for Salesforce Service and Support? Join our product managers as they reveal where Salesforce Service and Support is headed, and how we can empower you to build your community of loyal customers.
Hands on with the AppExchange for Service executives
Run as fast as your customers demand with the most innovative service and support applications from the AppExchange. This hands-on session for executives shows you how to maximize your limited resources by tapping into the AppExchange platform and directory. Service innovation - it's just a click away
Personalized Service with Apex Code
Apex Code gives you unlimited customization: you can push the envelope in making your app as customized as possible. Join our team as they share the best code they've written to make your service organization more successful.
Hello, guttentag, konichiwa
Your agents are dispersed geographically, either across the USor all over the world. How do you use Salesforce Service and Support to manage this? How can you roll-out Salesforce Service and Support? Join our experts as they share their experiences on best practices for agents located in different geographies.
Really Simple Solutionsbank
Why is finding the right solution in your knowledge bank not as easy as finding a web site on Google? Come join us as we discuss how you can make everyone - agents and customers - into subject matter experts with best practices on knowledge management
Best Practices for Implementing Salesforce Service and Support
How would you like to jumpstart your Salesforce Service and Support implementation? Join our panel of customers and experts as they talk about how they rolled out Salesforce Service and Support in record time, easily integrated to other enterprise systems, and trained their agents.
Collaborating with Community with the IdeasExchange
Take your customer's ideas by storm. Companies such as Dell, and salesforce.com, have been harnessing the power of our communities to spurr new ideas and innovations. Learn how community participation through IdeasExchange has redefined our relationships with our customers.
Unleashing Salesforce Service and Support: Wireless Use Cases of Salesforce Service and Support
Take Salesforce Service and Support on the go. Learn how other companies have been using Salesforce Service and Support on their wireless devices to access customer information and resolve customer issues in real time.
Stump the Service and Support Pros
Come armed with your toughest questions for salesforce.com's in-house service and support experts. Learn best practices from Salesforce professionals that know the application inside and out, and discuss solutions to the most frequently asked questions presented to the salesforce.com community.
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