Salesforce Blog — Helpful articles about AI, data, and CRM

The Enterprise AI Agent Era: Why Trust, Security, and Governance are Non-Negotiable

AI agents are only as reliable as the data they act upon. Our deeply unified platform provides the capabilities needed to meet this challenge head-on.

An illustration of a lock and folder in front of a shield.

5 people around a table in front of a graph

Laura Hilgers

An AI committee can help you develop a strategic vision, manage AI tools, and make sure you deploy your technology in a trusted way.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

A robot resembling AI works alongside a human, thanks to an effective AI prompt framework.

Denise Martinez

Yvonne Gando

Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples.

Lisa Lee

Tomorrow’s AI agents won’t just execute tasks — they’ll listen, see, and learn your preferences. They'll even manage and coordinate with other agents to get work done.

On a purple-blue gradient background is an illustration of a mountain range, with beams of light topped with nodes that represent agents. There's an aurora in the sky.

Kat Holmes

AI agents are a new type of end user that needs agent-friendly design so they can interact with your business and generate valuable outcomes.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

All About Trailhead, Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

From information retrieval to complex orchestration, the path to agentic maturity is paved with trust.

Rows of shipping containers on a cargo ship

Lauren Wallace

At a time when so much of your business is outside your control, there are ways to help cut operational costs and protect profit margins.

Illustration of a woman at a desk, with a depiction of connected bits of information in a node-link diagram in the background.

Madonnalisa Chan

AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes.

A man holds a tablet and looks out a window, perhaps pondering his partnership strategy.

A recent Slack survey found that although most employees want to use AI at work, some are uncomfortable sharing details with their managers.

Lisa Lee

For AI to be successfully adopted across an organization, everyone needs a fundamental understanding of how it works.

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Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.