Salesforce Blog — Helpful articles about AI, data, and CRM

3 Tips to Set Up Your AI Agent for Better Performance

Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service.

A person is propelled upward after they set up an Agent strategically.

5 people around a table in front of a graph

Laura Hilgers

An AI committee can help you develop a strategic vision, manage AI tools, and make sure you deploy your technology in a trusted way.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

A small business team in a conference room talking with tablets and devices next to their table.

Caylin White

Great communication separates a good business from a great one. Learn how to communicate like a pro.

An illustration showing Agentforce for chat on a phone

Pooja Narain

Task-specific, context-aware agents are coming to a Slack channel near you.

Illustration of a cybersecurity attack on a small business.

Jade Meyer

Debunk common myths and learn how to defend against modern phishing threats.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

All About Trailhead, Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

Learn how to craft a compelling business case that wins partners over and moves your idea forward.

Illustration of a worker holding an email icon

Joyce Leung

Email's not going away anytime soon – AI’s improving it by helping service teams stay on top of backlogs while also improving response times.

An illustration of a lock and folder in front of a shield.

Desiree Motamedi

AI agents are only as reliable as the data they act upon. Our deeply unified platform provides the capabilities needed to meet this challenge head-on.

A robot resembling AI works alongside a human, thanks to an effective AI prompt framework.

Denise Martinez

Yvonne Gando

Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples.

Lisa Lee

Tomorrow’s AI agents won’t just execute tasks — they’ll listen, see, and learn your preferences. They'll even manage and coordinate with other agents to get work done.

View All Recent Stories

Featured Series